New Global Telecom

Frost & Sullivan's recent
analysis, North American Hosted IP Telephony and VoIP Access Service, selected
New Global Telecom (NGT), Inc. as the recipient of the 2005 Customer Service
Leadership Award for its 6DegreesIP wholesale-hosted IP telephony service. The
company's solutions have helped service providers make use of the growing
opportunity for business and residential voice over Internet Protocol (VoIP)
services rapidly and cost-efficiently.

Each year, Frost & Sullivan presents this award to a company that has
exhibited excellence in customer service within its industry. The recipient
company has developed and implemented new customer care systems that have set
unprecedented standards for customer interaction, timely response, and/or
attention to customer needs. It has implemented a system that effectively and
efficiently responds to the perceived needs of its end users.

NGT has based its 6DegreesIP product suite on the hosted IP telephony
platform of BroadSoft's BroadWorks and the product also includes a range of
services to create a turnkey, managed solution. These VoIP solutions
incorporate feature packages, local and long distance VoIP services as well as
many ancillary features such as on-demand conferencing.

The 6DegreesIP product suite leverages NGT's extensive network
origination/termination footprint, its sophisticated network management
capability, retail billing, and OSS functionality, customer premise equipment
(CPE) testing and support, as well as sales, marketing, and training support.

"Throughout 2004, NGT leveraged the advanced capabilities of the
BroadWorks' IP telephony platform and its superior customer service and
support programs to attract many wholesale customers," says Frost & Sullivan
Research Analyst Elka Popova. "By December 2004, it was already carrying 20
million VoIP minutes per month and growth in the company's customer base was
recently enhanced by the migration of a large number of Level 3's former
customers."

The transfer of ICG's originally retail VoicePipe service to NGT's
wholesale platform validated NGT's superior capabilities and value proposition
yet again. Currently, NGT has over 40 wholesale customers including unbundled
network element platform (UNE-P) competitive local exchange carriers (CLECs),
Internet service providers (ISPs), application service providers (ASPs), data
network providers and Tier 1 carriers.

Almost 75 percent of NGT's end users are business customers and the other
25 percent are residential. By the end of 2005, NGT expects its customer base
to reach 60,000 seats, based solely on current signed customer contracts. The
company anticipates over 80 percent of these seats to be made up of business
users by the end of 2005.

"NGT's commitment to deliver greater customer value and superior customer
service is apparent with its ability to rapidly deploy and provision most of
its solution in less than 90 days, thus enabling the speedy launch of VoIP
services," notes Popova. "NGT customizes each implementation, which includes
dedicated account management resources, and involves extensive training and
support services."
NGT's training curriculum comprises seven modules that are unmatched in
the industry. Customers receive access to the 6DegreesIP Resource Center,
where they can download sales/marketing materials, view the latest CPE
information and access product and support documentation. NGT is also known
for its continued innovation and responsiveness to customer needs and
feedback. In the last 12 months, it has had five major product releases that
offer aggressive functionality to service providers and end users. It has also
added conferencing, origination, termination, 800 service, international
service, 729 support, state-based billing, trunk replacement, and device
certification to meet customer needs.
"NGT continuously strives to enhance the value of its solutions and to
provide its wholesale customers with greater opportunities for improving
revenues while curtailing costs," observes Popova. "Through technology
innovation, training, and marketing and sales support, it enables clients to
stand apart from competitors and improve customer satisfaction and retention
rates."

About New Global Telecom, Inc.
New Global Telecom, Inc. is the leading provider of wholesale-hosted VoIP
solutions and outsourced network management services. Through its New Global
Telecom and General Telecom brands, the company delivers IP and TDM switch
partitioning, outsourced network operations and VoIP services to carriers and
service providers, including CLECs, ISPs, VPN providers and VoIP-centric
companies worldwide. NGT's 6DegreesIP product suite of managed wholesale VoIP
products offers service providers a highly effective, turnkey solution to
address residential and business end-user needs. 6DegreesIP includes a
complete range of telephony features, extensive local & long-distance calling
footprint, integrated retail OSS, worldwide conferencing capability, training
and other support. TDM-to-IP and IP-to-IP switching services are also
available. For more information, please visit http://www.ngt.com .

About Frost & Sullivan
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